Free
Lean Process And Six Sigma Workshop
What you'll learn
Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
Describe the key dimensions of quality – product features and freedom from deficiencies
Develop attributes and value according to the Kano Model
Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
Describe what is required to regulate a process
Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
Using basic techniques such as DMAIC and how to identify Six Sigma Projects
Use specific criteria to evaluate a project
Discover root causes of a problem
Free
Leadership & Influence Workshop
What you'll learn
Define “leadership”
Explain the Great Man Theory
Explain the Trait Theory
Understand Transformational Leadership
Understand the people you lead and how to adapt your leadership styles
Explain leading by Directing
Explain leading by Participating
Explain leading by Delegating
Kouzes and Posner
Conduct a personal inventory
Create an action plan
Establish personal goals
Free
Knowledge Management Workshop
What you'll learn
Understand the basic concept of knowledge management (KM)
Identify the do’s and don’ts of KM
Identify the KM live cycle
Identify the new KM paradigm
Identify the KM models
Understand how to build a KM rational for your company
Understand how to customize KM definitions
Identify the steps to implementing KM in your organization
Identify tips for success
Understand the advanced topics in KM
Free
Facilitation Skills Workshop
What you'll learn
Define facilitation and identify its purpose and benefits.
Clarify the role and focus of a facilitator.
Differentiate between process and content in the context of a group discussion.
Provide tips in choosing and preparing for facilitation.
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
Define what interventions are, when they are appropriate and how to implement them.
Free
Employee Motivation Workshop
What you'll learn
Defining motivation, an employer’s role in it and how the employee can play a part
Identifying the importance of Employee Motivation
Identifying methods of Employee Motivation
Describing the theories which pertain to Employee Motivation – with particular reference to psychology
Identifying personality types and how they fit into a plan for Employee Motivation.
Setting clear and defined goals.
Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.
Free
Developing New Managers
What you'll learn
Discuss strategies for developing new managers
Understand the importance of defining a clear management track
Determine core roles and competencies for managers
Understand the importance of continuous development for managers
Apply the principles of manager development to your own organization
Free
Conducting Annual Employee Reviews Workshop
What you'll learn
Understand the process of conducting an annual review.
Determine the categories for an annual review.
Know the mistakes managers make during an annual review.
Understand the concept of pay for performance.
Know how to tie employee compensation to firm-wide returns.
Know the value of employee communication.
Gauge employees’ happiness.
Free
Coaching and Mentoring Workshop
What you'll learn
Define coaching, mentoring and the GROW model.
Identify and set appropriate goals using the SMART technique of goal setting.
Identify the steps necessary in defining the current state or reality of your employee’s situation.
Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
Identify the benefits of building and fostering trust with your employee.
Identify the steps in giving effective feedback while maintaining trust.
Identify and overcoming common obstacles.
Identify when the coaching is at an end, and transition your employee to other growth opportunities.
Identify the difference between mentoring and coaching.
Free
Budgets And Financial Reports Workshop
What you'll learn
Identify financial terminology
Understand financial statements
Identify how to analyze financial statements
Understand budgets
How to make budgeting easy
Understand advanced forecasting techniques
Understand how to manage the budget
Identify How to make smart purchasing decisions
Identify the legal aspects of finances
Free
Trade Show Staff Training Workshop
What you'll learn
Recognize effective ways of preparing for a trade show
Know essential points to setting up a booth
Know the Dos and Don’ts behaviors during the show
Acknowledge visitors and welcome them to the booth
Engage potential customers and work towards a sale
Wrap up the trade show and customer leads
Free
Top 10 Sales Secrets
What you'll learn
Learn how to develop effective traits
Learn how to “know” your clients better.
Better represent the product/service
Cultivate effective leads
Sell with authority
Learn how to build trusting, long term relationships with customers
Free
Telephone Etiquette Workshop
What you'll learn
Recognize the different aspects of telephone language
Properly handle inbound/outbound calls
Know how to handle angry or rude callers
Learn to receive and send phone messages
Know different methods of employee training
Free
Social Media Marketing Workshop
What you'll learn
Understand different social media platforms
Identify audience
Monitor and measure performance
Consider pros and cons before making decisions
Free
Servant Leadership Workshop
What you'll learn
Define servant leadership
Know the characteristics of servant leadership
Recognize the barriers of servant leadership
Learn to be a mentor and a motivator
Practice self-reflection
Free
Sales Fundamentals Workshop
What you'll learn
Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board
