Free
Managing conflict & Power of Positive Attitude
What you'll learn
Undertsand what conflict & conflict resolution mean.
Undertsand all six phases of the conflict resolution process.
Understand the 5 Main styles of conflict resolution.
Be able to adapt the process for all types of conflicts.
Be able to break out parts of the process and use those tools to prevent conflicts.
Be able to use basic communication tools, such as the agreement frame and open questions.
Be able to use basci anger and stress management techniques.
Examine the impact of positive attitude on personal and professional environments.
List the steps needed for improving attitude and behavior.
Apply positive psychology techniques to improve effectiveness on the job.
Identify preferred thinking patterns and filters.
Use modeling techniques to improve relationships with others.
Free
Time & Stress Management
What you'll learn
Stress Management: Understand that stress is a positive, unavoidable part of everybody's life.
Recognize the symptoms that tell you when you have chronic stress overload.
identify those situations in your life that cause you the greatest stress.
identify those actions which add to your stress. - change the situations and actions that can be changed.
deal better with situations and actions that can't be changed.
Create and action plan for work, home and play to help reduce and manage stress. Time Management:
Better organize yourself and your workspace for peak efficiency.
Understand the importance of, and the most useful techniques for, setting and achieving goals.
identify the right things to be doing and develop plans for doing them.
Learn what to delegate and how to delegate well.
Take control of things that can derail workplace productivity.
Clearly identify how delegations fits into your job and how it can make you more successful.
Identify different ways of delegating tasks.
Use and 8-step process for effective delegation
Featured
Free
SSEP Pro – Sales Skills Enhancement Program
What you'll learn
understand the concepts of sales.
To know how to find out your customer's needs and offer the best solutions.
To learn how to develop stronger relationships with customers - that produce's higher sales.
4. To gain competitive advantage through a clearer undertsanding of your markets.
5. To make optimal use of time.
6. To be able to build mutually beneficial partnerships with your retailers.
