The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

1. Defining Effective communication:

– Communication: definition and characteristics

– Myths about communication

– Communication functions

– The four laws of communication

– Evolution of communication

– Communicating for results

– Understanding elements of communication

– The element of noise

– Mehrabian’s 55-38-7 rule

– Overcoming communication anxiety and other obstacles

– Communication etiquette

2. The art of listening:

– Common listening issues

– Guidelines for effective listening

– Effective listening and paraphrasing techniques

– Understanding different listening styles: active versus passive styles

– Improving the information recall rate

– Assessing personal listening profiles.

3. Internal Listening Filters:

– Understanding the filter system

– Sensory input channels

– Internal filter systems: the 6 layers

– The 6 listening meta programs

– Overcoming the 6 filters when communicating

– Avoiding the loss of information.

4. Mastering body language:

– The art of body language.

– Components of non verbal communication

– The power of appearance

– Communicating through colors

– Evaluating your body language skills

– Eliciting thinking patterns through eye movement

– Building rapport using body language

5. Advanced assertiveness skills:

– Understanding assertiveness: definition and values

– Components of passive, assertive and aggressive styles

– Assertiveness rights and responsibilities

– Activities for practicing assertive behavior

– Managing criticism assertively

6. The power of influence and persuasion:

– Definition and characteristics of influence

– The 6 principles of persuasion: how to apply them

– Bases and sources of power

– Dealing with difficult people using persuasion.