Participants will gain insight into the components necessary to lead and manage in today’s dynamic workplace. They will explore core management functions critical to perform day to day activities, and learn about the different management styles they need to develop and apply. The course also lends participants the opportunity to recognize coaching as an important management asset to motivate others, overcome barriers and solve business challenges. Finally participants will explore leadership, and understand why they need to lead as well as mangage if they intend to maintain a healthy work environment and achieve desired results.

1. Management:

– Defining the organization.

– Defining Management

– Identifying the professional manager

– What do professional managers do?

– Professional managers and busines ethics.

– Management: art of science?

– Factors which impact the management function.

– Essential managerial functions

– The 6 steps in planning.

2. Managerial competencies and styles:

– Defining a competency

– Key competencies for a professional manager.

– A review of different management styles

– Factors that influence management styles

– Reasons why some managers fail.

3. Effective coaching for professional managers:

– Coaching versus management

– Coaching and the competency iceberg

– Impact of coaching on workplace environment.

– 5 Powerful words in coaching.

4.Management and motivation:

– Defining motivation

– Key motivational theories professional managers should be aware of.

– Leading towards a motivated work environment

– Motivating a multi-cultural workforce.

5. Managing business challenges:

– 10 challenges facing professional managers

– A rational approach to managing problems and finding solutions

– Business tools for professional managers.

6. Management and leadership:

– Defining leadership

– Differences between leaders and managers

– The 6 levels of leadership

– Leadership characteristics and habits of professional managers

– Personal action plan.