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Telephone Etiquette Workshop

Telephone Etiquette Workshop

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MM Certified Instructor
Last Update May 21, 2024
0 already enrolled

About This Course

Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike.  These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette workshop, your participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.

Learning Objectives

Recognize the different aspects of telephone language
Properly handle inbound/outbound calls
Know how to handle angry or rude callers
Learn to receive and send phone messages
Know different methods of employee training

Target Audience

  • Employees

Curriculum

16h

Aspects of Phone Etiquette

Using Proper Phone Language

Eliminate Phone Distractions

Inbound Calls

Outbound Calls

Handling Rude or Angry Callers

Handling Interoffice Calls

Handling Voicemail Messages

Methods of Training Employees

Correcting Poor Telephone Etiquette

Free
Level
Expert
Duration 16 hours
Language
Arabic English
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