Free
Marketing Basics Workshop
What you'll learn
Define your market.
Know the different types of marketing and ways to use them.
Learn effective ways of communicating with the customer.
Know how to set marketing goals and strategies.
Recognize common marketing mistakes and know how to avoid them.
Free
Internet Marketing Fundamentals
What you'll learn
Know how to conduct market research
Develop a workable internet marketing campaign
Recognize your target market
Understand your brand
Grasp SEO and website characteristics
Find and capture leads
Free
In-Person Sales
What you'll learn
Understand in-person sales
Explain the sales funnel
Explore sales techniques
Develop loyalty
Identify ways to build customer base
Free
High Performance Teams (Remote Workforce) Workshop
What you'll learn
Define high performance teams.
Define remote workforce.
Understand the characteristics of a high performance team.
Understand how to create teamwork.
Understand the importance of communication.
Understand how to train your high performance team of remote employees.
Learn how to manage a high performance team.
Learn the techniques of an effective team meeting.
Free
High Performance Teams (Non-remote Workers) Workshop
What you'll learn
Understand the benefits of high performance teams
Address challenges
Conduct effective meetings
Be able to see the big picture
Work collaboratively
Adequately praise team members
Free
Event Planning
What you'll learn
Understand the different types of events
Understand the planning process
Know how to organize your event
Understand how to manage and organize your staff effectively
Know how to tie up loose ends after the event
Free
Creating a Great Webinar Workshop
What you'll learn
Define webinars and their purpose
Choose the best formats
Prepare for webinars
Avoid common mistakes
Understand how to interact with the target audience
Follow up successfully
Free
Contact Center Training Workshop
What you'll learn
How to get management involved in training.
Why peer training works.
Manners are important.
How to build rapport with the callers.
How to deal with difficult customers.
Free
Coaching Salespeople
What you'll learn
Understand coaching
Identify the difference between coaching and training
Monitor data
Practice coaching activities
Affect company culture
Free
Call Center Training Workshop
What you'll learn
Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Become familiar with strategies that sharpen effective communication.
Use proper phone etiquette.
Set benchmarks.
Free
Body Language Basics Skills Workshop
What you'll learn
Define body language.
Understand the benefits and purpose of interpreting body language.
Learn to interpret basic body language.
Recognize common mistakes when interpreting body language.
Understand your own body language and what you are communicating.
Practice your body language skills.
Free
Work-Life Balance Workshop
What you'll learn
Explain the benefits of work life balance.
Recognize the signs of an unbalanced life.
Identify employer resources for a balanced lifestyle.
Improve time management and goal setting.
Use the most effective work methods for you.
Create balance at work and at home.
Manage stress.
Free
Seeing and Taking Initiative Workshop
What you'll learn
Identify what initiative looks like
Recognize when you can take steps outside the normal
Build confidence for themselves
Learn to find opportunities
Learn good and bad aspects of initiative
Balance initiative and restraint
Free
Stress Management Workshop
What you'll learn
Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
Understand what lifestyle elements you can change to reduce stress
Use routines to reduce stress
Use environmental and physical relaxation techniques
Better cope with major events
Use a stress log to identify stressors and create a plan to reduce or eliminate them
Free
Social Learning Workshop
What you'll learn
Define and use social learning
Identify social learning tools
Manipulate group dynamics and culture
Craft and lead role play scenarios
Practice being a role model
Understand modeling and observation
