Free
Contact Center Training Workshop
What you'll learn
How to get management involved in training.
Why peer training works.
Manners are important.
How to build rapport with the callers.
How to deal with difficult customers.
Free
Coaching Salespeople
What you'll learn
Understand coaching
Identify the difference between coaching and training
Monitor data
Practice coaching activities
Affect company culture
Free
Call Center Training Workshop
What you'll learn
Define and understand call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Become familiar with strategies that sharpen effective communication.
Use proper phone etiquette.
Set benchmarks.
Free
Body Language Basics Skills Workshop
What you'll learn
Define body language.
Understand the benefits and purpose of interpreting body language.
Learn to interpret basic body language.
Recognize common mistakes when interpreting body language.
Understand your own body language and what you are communicating.
Practice your body language skills.
Free
Work-Life Balance Workshop
What you'll learn
Explain the benefits of work life balance.
Recognize the signs of an unbalanced life.
Identify employer resources for a balanced lifestyle.
Improve time management and goal setting.
Use the most effective work methods for you.
Create balance at work and at home.
Manage stress.
Free
Seeing and Taking Initiative Workshop
What you'll learn
Identify what initiative looks like
Recognize when you can take steps outside the normal
Build confidence for themselves
Learn to find opportunities
Learn good and bad aspects of initiative
Balance initiative and restraint
Free
Stress Management Workshop
What you'll learn
Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
Understand what lifestyle elements you can change to reduce stress
Use routines to reduce stress
Use environmental and physical relaxation techniques
Better cope with major events
Use a stress log to identify stressors and create a plan to reduce or eliminate them
Free
Social Learning Workshop
What you'll learn
Define and use social learning
Identify social learning tools
Manipulate group dynamics and culture
Craft and lead role play scenarios
Practice being a role model
Understand modeling and observation
Free
Social Intelligence Workshop
What you'll learn
Be aware of our own behaviors
Learn to be empathetic with others
Learn tools for active listening
Effectively communicate interpersonally
Recognize various social cues
Determine appropriate conversation topics
Learn various forms of body language
Free
Public Speaking Workshop
What you'll learn
Identify their audience
Create a basic outline
Organize their ideas
Flesh out their presentation
Find the right words
Prepare all the details
Overcome nervousness
Deliver a polished, professional speech
Handle questions and comments effectively
Free
Personal Productivity Workshop
What you'll learn
Set and evaluate SMART goals
Use routines to maximize their productivity
Use scheduling tools to make the most of their time
Stay on top of their to-do list
Start new tasks and projects on the right foot
Use basic project management techniques
Organize their physical and virtual workspaces for maximum efficiency
Take back time from e-mail and handheld devices
Beat procrastination
Free
Managing Workplace Anxiety Workshop
What you'll learn
Explore types of workplace anxieties
Learn to recognize symptoms and warning signs
Determine ways of coping and managing
Recognize common triggers and accelerants
Learn the difference between anxiety and common nervousness
Free
Managing Personal Finances Workshop
What you'll learn
Discover how to establish financial goals
Evaluate where financial cuts can be made
Learn the basics about expenses
Determine what tools you need to stick with your budget.
Free
Life Coaching Essentials Workshop
What you'll learn
Determine the purpose of life coaching
Define benefits of life coaching
Know the tools and techniques for life coaching
Outline a life coaching session
Know the different areas of life coaching
Free
Job Search Skills Workshop
What you'll learn
Define your objectives and purpose in your search for employment.
Help you establish SMART goals in the job-hunting process.
Assist you in developing a first month plan of action for your job search.
Craft an effective resume.
Form an attractive cover letter.
Develop and present a portfolio of your prior work.
Learn networking skills in finding leads for jobs.
Efficiently get interviews and thrive in the interview process.
