Free
High Performance Teams (Non-remote Workers) Workshop
What you'll learn
Understand the benefits of high performance teams
Address challenges
Conduct effective meetings
Be able to see the big picture
Work collaboratively
Adequately praise team members
Free
Contact Center Training Workshop
What you'll learn
How to get management involved in training.
Why peer training works.
Manners are important.
How to build rapport with the callers.
How to deal with difficult customers.
Free
Life Coaching Essentials Workshop
What you'll learn
Determine the purpose of life coaching
Define benefits of life coaching
Know the tools and techniques for life coaching
Outline a life coaching session
Know the different areas of life coaching
Free
Job Search Skills Workshop
What you'll learn
Define your objectives and purpose in your search for employment.
Help you establish SMART goals in the job-hunting process.
Assist you in developing a first month plan of action for your job search.
Craft an effective resume.
Form an attractive cover letter.
Develop and present a portfolio of your prior work.
Learn networking skills in finding leads for jobs.
Efficiently get interviews and thrive in the interview process.
Free
Adult Learning: Mental Skills
What you'll learn
Understand Bloom’s Taxonomy
Explain the cognitive domain
Explore the two cognitive domains
Explain types of knowledge
Identify training in the cognitive domain
Free
Employee Termination Processes Workshop
What you'll learn
Create employee performance plans
Identify employees who should be terminated
Establish effective termination meetings
Know the “Do’s” and “Don’ts” of firing an employee
Be able to conduct exit interviews
Free
Employee Recruitment Workshop
What you'll learn
Define recruitment.
Understand the selection process.
Recognize the GROW model and how to set goals.
Prepare for the interview and question process.
Identify and avoid bias when making offers.
Free
Crisis Management
What you'll learn
Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Identify concerning behaviors
Know what a trigger is and how it may escalate
Understand the proper response to an event
Free
Time Management Workshop
What you'll learn
Plan and prioritize each day’s activities in a more efficient, productive manner
Overcome procrastination quickly and easily
Handle crises effectively and quickly
Organize your workspace and workflow to make better use of time
Delegate more efficiently
Use rituals to make your life run smoother
Plan meetings more appropriately and effectively
Free
Negotiation Skills Workshop
What you'll learn
Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
Lay the groundwork for negotiation
Identify what information to share and what to keep to yourself
Understand basic bargaining techniques
Apply strategies for identifying mutual gain
Understand how to reach consensus and set the terms of agreement
Deal with personal attacks and other difficult issues
Use the negotiating process to solve everyday problems
Negotiate on behalf of someone else
Free
Leadership Development for Women Course
What you'll learn
Understand the value of women’s leadership
Identify common gender-based barriers
Recognize the presence of bias against women in leadership positions
Explore strategies and tools to gain confidence to lead
Navigate common leadership challenges
Identify the power of leadership networking
Determine ways to establish a strong leadership style
Identify ways to empower and inspire others, using resources and support
Apply the principles of effective leadership to create organizational change
Free
Interpersonal Skills Workshop
What you'll learn
Understand the difference between hearing and listening
Know some ways to improve the verbal skills of asking questions and communicating with power.
Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
Identify the skills needed in starting a conversation.
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
Learn tips in making an impact through powerful first impressions.
Free
Thinking Outside the Box Workshop
What you'll learn
Define creativity
Differentiate between creativity and innovation
Work toward achieving the benefits of creativity for business success
Successfully build a creative team and work culture
Learn techniques for effective brainstorming
Identify the stages of the creative process
Understand the barriers of creativity
Use tools to help find your creative mind
Free
Building Confidence and Assertiveness Course
What you'll learn
Define confidence and assertiveness
Identify the characteristics of a confident individual
Determine the barriers to success
Recognize powerful tools to gain confidence
Successfully project and communicate confidence to others
Determine ways to gain personal empowerment
Explore techniques to remain confident and assertive during difficult situations
Identify ways to build confidence in others
Free
Ten Soft Skills You Need Workshop
What you'll learn
Discuss why soft skills are important to success in the workplace
Understand the 10 key soft skills everyone should have
Use soft skills to relate more effectively to others in the workplace
Understand how to use soft skills to communicate, problem-solve, and resolve conflict
Apply soft skills to specific situations
