About This Course
Experiencing a sales objection can be a disheartening event. Through this course your participants will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
Learning Objectives
Understand the factors that contribute to customer objections.
Define different objections.
Recognize different strategies to overcome objections.
Identify the real objections.
Find points of interest.
Learn how to deflate objections and close the sale.
Target Audience
- All Employees
Curriculum
16h
Three Main Factors
Seeing Objections as Opportunities
Getting to the Bottom
Finding a Point of Agreement
Have the Client Answer Their Own Objection
Deflating Objections
Unvoiced Objections
The Five Steps
Dos and Don’ts
Sealing the Deal
Free
