Free
Word 2016 Expert
What you'll learn
Control Pagination
Work with styles
Perform advanced editing and formatting
Create and manage indexes
Create and manage references
Manage forms and fields
Create mail merge and labels
Create and modify building blocks and content controls
Work with Macros
Create custom style sets, themes and templates
Prepare a document for internationalization and accessibility
Work with templates
Use version control
Manage document reviews and changes
Free
Excel 2016 Expert
What you'll learn
Save a workbook as a template, with colors, fonts, cell styles and themes
Reference data using structured references or data in another workbook
Protect a workbook from further editing
Prepare a workbook for internationalization
Apply custom data formats and validation
Apply advanced conditional formatting and filtering
Use form controls
Work with macros
Free
Access 2016 Essentials
What you'll learn
Create and modify databases
Manage relationships and keys
Navigate through a database
Protect and maintain databases
Print and export data
Create and manage tables
Manage records in tables
Create and modify fields
Create a query
Free
Business Etiquette Workshop
What you'll learn
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code
Free
Business Acumen Workshop
What you'll learn
Learn to see the big picture
Develop a risk management strategy
Learn to practice financial literacy
Develop critical thinking
Practice management acumen
Find key financial levers
Free
Appreciative Inquiry Workshop
What you'll learn
Know the meaning of appreciative inquiry
Think in positive terms and avoid thinking negatively
Encourage others to think positively
Recognize positive attributes in people
Create positive imagery
Manage and guide employees in a positive environment
Free
Teamwork & Team Building Workshop
What you'll learn
Describe the concept of a team, and its factors for success
Explain the four phases of the Tuckman team development model and define their characteristics
List the three types of teams
Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
Discuss the uses, benefits and disadvantages of various team-building activities
Describe several team-building activities that you can use, and in what settings
Follow strategies for setting and leading team meetings
Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
List actions to do -- and those to avoid -- when encouraging teamwork
Free
Team Building For Managers
What you'll learn
Discuss the benefits of team work
Understand the importance of intentionally fostering teamwork
Determine strategies your organization can take to build teams
Understand the benefits of games and social activities in building a team
Apply the principles of team building to your own organization
Free
Responsibility in the Workplace
What you'll learn
Define accountability and examine the accountability ladder.
Identify qualities of accountable employees.
Successfully identify one’s own accountability level.
Identify examples of responsibility in the workplace.
Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
Identify different accountability tools for businesses in the forms of software.
Identify the steps for handling an unconscious bias-based complaint at work.
Free
Respect in the Workplace Workshop
What you'll learn
Have a clear understanding of respect and self-respect
Choose appropriate emotional responses
Develop respectful communication approaches
Understand how to build a respectful workplace, and the importance of team contribution
Understand policies on respect, and the many benefits
Focus on building an inclusive work environment
Free
The Power of Networking (Within the Company)
What you'll learn
Define networking
Understand networking principles
Use networking tools
Avoid common mistakes
Understand how to build relationships
Manage time successfully
Free
Handling a Challenging Customer
What you'll learn
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
Free
Developing Corporate Behavior Workshop
What you'll learn
Understand what behavior is
Understand the benefits of corporate behavior
Know what type of behaviors you want to implement in your company
Know how to implement corporate behaviors
Know how to maintain corporate behaviors
Free
Delivering Constructive Criticism Workshop
What you'll learn
Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the session
Recognize the importance of setting goals and the method used to set them
Uncover the best techniques for following up with the employee after the session
Free
Virtual Team Building and Management Workshop
What you'll learn
Know the keys to establishing a virtual team
Learn how to hold effective meetings and group sessions
Learn effective ways to communicate with team members
Use tools to build trust and confidence among employees
Know how to handle poor performing employees
Know how to manage a virtual team during any project
