Free
Word 2016 Essentials
What you'll learn
Create and manage documents
Format text, paragraphs, and sections
Create tables and lists
Create and manage references
Insert and format graphic elements
Free
Word 2016 Expert
What you'll learn
Control Pagination
Work with styles
Perform advanced editing and formatting
Create and manage indexes
Create and manage references
Manage forms and fields
Create mail merge and labels
Create and modify building blocks and content controls
Work with Macros
Create custom style sets, themes and templates
Prepare a document for internationalization and accessibility
Work with templates
Use version control
Manage document reviews and changes
Free
PowerPoint 2016 Essentials
What you'll learn
Create Presentations from scratch or templates
Insert and format slides, handouts and notes
Change Presentation views and configurations
Insert and work with text, pictures, audio and video
Work with tables, charts, and SmartArt
Use transitions and animations
Prepare for a presentation, including the slide size, narration, and timing
Manage multiple presentations
Free
Outlook 2016 Essentials
What you'll learn
Connect one or more email accounts
Preview, read, reply to and forward messages
Process, create, format and check messages
Use advanced message options
Organize messages
Use signatures and stationary
Automate replies and organization
Clean up and archive messages
Create, organize and manage calendars, appointments, meetings and events
Create and manage notes and tasks
Create and manage contacts and contact groups
Customize the Outlook environment settings
Print and save Information
Perform search operations in Outlook
Free
Excel 2016 Expert
What you'll learn
Save a workbook as a template, with colors, fonts, cell styles and themes
Reference data using structured references or data in another workbook
Protect a workbook from further editing
Prepare a workbook for internationalization
Apply custom data formats and validation
Apply advanced conditional formatting and filtering
Use form controls
Work with macros
Free
Excel 2016 Essentials
What you'll learn
Create worksheets and workbooks
Navigate in worksheets and workbooks
Format worksheets and workbooks
Change views and configurations
Print and distribute worksheets and workbooks
Manage data cells and ranges
Create tables, charts and objects
Perform operations with formulas and functions
Free
Access 2016 Essentials
What you'll learn
Create and modify databases
Manage relationships and keys
Navigate through a database
Protect and maintain databases
Print and export data
Create and manage tables
Manage records in tables
Create and modify fields
Create a query
Free
Civility In The Workplace Workshop
What you'll learn
Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
Understand the costs of incivility, as well as the rewards of civility, within the workplace.
Learn practical ways of practicing workplace etiquette.
Learn the basic styles of conflict resolution.
Learn skills in diagnosing the causes of uncivil behavior.
Understand the role of forgiveness and conflict resolution.
Understand the different elements of effective communication.
Learn facilitative communication skills, such as listening and appreciative inquiry.
Learn specific interventions that can be utilized when there’s conflict within the workplace.
Learn a recommended procedure for systematizing civil behavior within the workplace.
Free
Change Management Workshop
What you'll learn
List the steps necessary for preparing a change strategy and building support for the change
Describe the WIFM – the individual motivators for change
Use needed components to develop a change management and communications plans, and to list implementation strategies
Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change, appealing to emotions and facts
Describe the importance of resiliency and flexibility in the context of change.
Free
Business Etiquette Workshop
What you'll learn
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code
Free
Business Ethics Skills Workshop
What you'll learn
Define and understand ethics.
Understand the benefits of ethics.
Create strategies to implement ethics at work.
Recognize social and business responsibility.
Identify ethical and unethical behavior.
Learn how to make ethical decisions and lead with integrity.
Free
Business Acumen Workshop
What you'll learn
Learn to see the big picture
Develop a risk management strategy
Learn to practice financial literacy
Develop critical thinking
Practice management acumen
Find key financial levers
Free
Appreciative Inquiry Workshop
What you'll learn
Know the meaning of appreciative inquiry
Think in positive terms and avoid thinking negatively
Encourage others to think positively
Recognize positive attributes in people
Create positive imagery
Manage and guide employees in a positive environment
Free
Workplace Bullying
What you'll learn
Define Workplace Bullying and why it is essential that it is prevented in the workplace.
Identify the benefits for self and the company, in pursuing an objective of eliminating workplace bullying completely.
Successfully raise awareness of what workplace bullying is, and how to recognize and prevent it from happening.
Identify different types of workplace bullying, and how they negatively affect the workplace overall.
Discuss Human Resources and its best practices to dealing with issues associated with workplace bullying.
Define the steps to handling complaints associated with workplace bullying.
Describe the benefits of recognizing and eliminating Workplace Bullying, and the negative effects of ignoring it when it's happening.
Free
Teamwork & Team Building Workshop
What you'll learn
Describe the concept of a team, and its factors for success
Explain the four phases of the Tuckman team development model and define their characteristics
List the three types of teams
Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
Discuss the uses, benefits and disadvantages of various team-building activities
Describe several team-building activities that you can use, and in what settings
Follow strategies for setting and leading team meetings
Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
List actions to do -- and those to avoid -- when encouraging teamwork
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