Free
Word 2016 Essentials
What you'll learn
Create and manage documents
Format text, paragraphs, and sections
Create tables and lists
Create and manage references
Insert and format graphic elements
Free
Word 2016 Expert
What you'll learn
Control Pagination
Work with styles
Perform advanced editing and formatting
Create and manage indexes
Create and manage references
Manage forms and fields
Create mail merge and labels
Create and modify building blocks and content controls
Work with Macros
Create custom style sets, themes and templates
Prepare a document for internationalization and accessibility
Work with templates
Use version control
Manage document reviews and changes
Free
PowerPoint 2016 Essentials
What you'll learn
Create Presentations from scratch or templates
Insert and format slides, handouts and notes
Change Presentation views and configurations
Insert and work with text, pictures, audio and video
Work with tables, charts, and SmartArt
Use transitions and animations
Prepare for a presentation, including the slide size, narration, and timing
Manage multiple presentations
Free
Outlook 2016 Essentials
What you'll learn
Connect one or more email accounts
Preview, read, reply to and forward messages
Process, create, format and check messages
Use advanced message options
Organize messages
Use signatures and stationary
Automate replies and organization
Clean up and archive messages
Create, organize and manage calendars, appointments, meetings and events
Create and manage notes and tasks
Create and manage contacts and contact groups
Customize the Outlook environment settings
Print and save Information
Perform search operations in Outlook
Free
Excel 2016 Expert
What you'll learn
Save a workbook as a template, with colors, fonts, cell styles and themes
Reference data using structured references or data in another workbook
Protect a workbook from further editing
Prepare a workbook for internationalization
Apply custom data formats and validation
Apply advanced conditional formatting and filtering
Use form controls
Work with macros
Free
Excel 2016 Essentials
What you'll learn
Create worksheets and workbooks
Navigate in worksheets and workbooks
Format worksheets and workbooks
Change views and configurations
Print and distribute worksheets and workbooks
Manage data cells and ranges
Create tables, charts and objects
Perform operations with formulas and functions
Free
Access 2016 Essentials
What you'll learn
Create and modify databases
Manage relationships and keys
Navigate through a database
Protect and maintain databases
Print and export data
Create and manage tables
Manage records in tables
Create and modify fields
Create a query
Free
Trade Show Staff Training Workshop
What you'll learn
Recognize effective ways of preparing for a trade show
Know essential points to setting up a booth
Know the Dos and Don’ts behaviors during the show
Acknowledge visitors and welcome them to the booth
Engage potential customers and work towards a sale
Wrap up the trade show and customer leads
Free
Top 10 Sales Secrets
What you'll learn
Learn how to develop effective traits
Learn how to “know” your clients better.
Better represent the product/service
Cultivate effective leads
Sell with authority
Learn how to build trusting, long term relationships with customers
Free
Telephone Etiquette Workshop
What you'll learn
Recognize the different aspects of telephone language
Properly handle inbound/outbound calls
Know how to handle angry or rude callers
Learn to receive and send phone messages
Know different methods of employee training
Free
Social Media Marketing Workshop
What you'll learn
Understand different social media platforms
Identify audience
Monitor and measure performance
Consider pros and cons before making decisions
Free
Servant Leadership Workshop
What you'll learn
Define servant leadership
Know the characteristics of servant leadership
Recognize the barriers of servant leadership
Learn to be a mentor and a motivator
Practice self-reflection
Free
Sales Fundamentals Workshop
What you'll learn
Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board
Free
Recognizing Employee Excellence Course
What you'll learn
Define recognition, appreciation, and rewards
Explore the types of recognition and rewards
Determine ways to create a recognition culture
Identify the important steps in designing a recognition program
Determine effective recognition strategies and best practices
Explore the connection between recognition and well-being
Recognize constructive feedback techniques to drive continuous learning
Determine common challenges with employee recognition,
as well as strategies to overcome these obstacles
Free
Prospecting and Lead Generation Workshop
What you'll learn
Identify prospects
Implement both traditional and new marketing methods
Use the pipeline effectively
Educate customers
Track activity and make adjustments as needed
