Free
Contact Center Training Workshop
What you'll learn
How to get management involved in training.
Why peer training works.
Manners are important.
How to build rapport with the callers.
How to deal with difficult customers.
Free
Employee Termination Processes Workshop
What you'll learn
Create employee performance plans
Identify employees who should be terminated
Establish effective termination meetings
Know the “Do’s” and “Don’ts” of firing an employee
Be able to conduct exit interviews
Free
Employee Recruitment Workshop
What you'll learn
Define recruitment.
Understand the selection process.
Recognize the GROW model and how to set goals.
Prepare for the interview and question process.
Identify and avoid bias when making offers.
Free
Crisis Management
What you'll learn
Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Identify concerning behaviors
Know what a trigger is and how it may escalate
Understand the proper response to an event
