Free
Civility In The Workplace Workshop
What you'll learn
Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
Understand the costs of incivility, as well as the rewards of civility, within the workplace.
Learn practical ways of practicing workplace etiquette.
Learn the basic styles of conflict resolution.
Learn skills in diagnosing the causes of uncivil behavior.
Understand the role of forgiveness and conflict resolution.
Understand the different elements of effective communication.
Learn facilitative communication skills, such as listening and appreciative inquiry.
Learn specific interventions that can be utilized when there’s conflict within the workplace.
Learn a recommended procedure for systematizing civil behavior within the workplace.
Free
Change Management Workshop
What you'll learn
List the steps necessary for preparing a change strategy and building support for the change
Describe the WIFM – the individual motivators for change
Use needed components to develop a change management and communications plans, and to list implementation strategies
Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change, appealing to emotions and facts
Describe the importance of resiliency and flexibility in the context of change.
Free
Business Etiquette Workshop
What you'll learn
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code
Free
Business Ethics Skills Workshop
What you'll learn
Define and understand ethics.
Understand the benefits of ethics.
Create strategies to implement ethics at work.
Recognize social and business responsibility.
Identify ethical and unethical behavior.
Learn how to make ethical decisions and lead with integrity.
Free
Appreciative Inquiry Workshop
What you'll learn
Know the meaning of appreciative inquiry
Think in positive terms and avoid thinking negatively
Encourage others to think positively
Recognize positive attributes in people
Create positive imagery
Manage and guide employees in a positive environment
Free
Workplace Bullying
What you'll learn
Define Workplace Bullying and why it is essential that it is prevented in the workplace.
Identify the benefits for self and the company, in pursuing an objective of eliminating workplace bullying completely.
Successfully raise awareness of what workplace bullying is, and how to recognize and prevent it from happening.
Identify different types of workplace bullying, and how they negatively affect the workplace overall.
Discuss Human Resources and its best practices to dealing with issues associated with workplace bullying.
Define the steps to handling complaints associated with workplace bullying.
Describe the benefits of recognizing and eliminating Workplace Bullying, and the negative effects of ignoring it when it's happening.
Free
Team Building For Managers
What you'll learn
Discuss the benefits of team work
Understand the importance of intentionally fostering teamwork
Determine strategies your organization can take to build teams
Understand the benefits of games and social activities in building a team
Apply the principles of team building to your own organization
Free
Safety In The Workplace Workshop
What you'll learn
Define workplace safety.
Understand legal responsibilities associated with a safe work environment.
Create a safety plan and identify hazards.
Recognize the role of management.
Develop training procedures.
Learn how to implement a safety plan.
Free
Risk Assessment and Management Workshop
What you'll learn
Identify hazards and risks
Update control measures
Grasp the fundamentals of accident reports
Identify risk management techniques
Outline a disaster recovery plan
Communicate to the organization
Free
Responsibility in the Workplace
What you'll learn
Define accountability and examine the accountability ladder.
Identify qualities of accountable employees.
Successfully identify one’s own accountability level.
Identify examples of responsibility in the workplace.
Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
Identify different accountability tools for businesses in the forms of software.
Identify the steps for handling an unconscious bias-based complaint at work.
Free
Office Health and Safety Workshop
What you'll learn
Identify common illnesses
Understand how they spread
Recognize symptoms
Apply treatment and prevention techniques
Establish an Emergency Response Plan
Free
The Power of Networking (Within the Company)
What you'll learn
Define networking
Understand networking principles
Use networking tools
Avoid common mistakes
Understand how to build relationships
Manage time successfully
Free
Networking (Outside the Company) Workshop
What you'll learn
Identify and avoid obstacles
Implement networking principles
Use online tools
Prioritize contacts
Manage networks effectively
Free
Handling a Challenging Customer
What you'll learn
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
Free
Delivering Constructive Criticism Workshop
What you'll learn
Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the session
Recognize the importance of setting goals and the method used to set them
Uncover the best techniques for following up with the employee after the session
