Free
Business Acumen Workshop
What you'll learn
Learn to see the big picture
Develop a risk management strategy
Learn to practice financial literacy
Develop critical thinking
Practice management acumen
Find key financial levers
Free
Teamwork & Team Building Workshop
What you'll learn
Describe the concept of a team, and its factors for success
Explain the four phases of the Tuckman team development model and define their characteristics
List the three types of teams
Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
Discuss the uses, benefits and disadvantages of various team-building activities
Describe several team-building activities that you can use, and in what settings
Follow strategies for setting and leading team meetings
Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
List actions to do -- and those to avoid -- when encouraging teamwork
Free
Respect in the Workplace Workshop
What you'll learn
Have a clear understanding of respect and self-respect
Choose appropriate emotional responses
Develop respectful communication approaches
Understand how to build a respectful workplace, and the importance of team contribution
Understand policies on respect, and the many benefits
Focus on building an inclusive work environment
Free
Developing Corporate Behavior Workshop
What you'll learn
Understand what behavior is
Understand the benefits of corporate behavior
Know what type of behaviors you want to implement in your company
Know how to implement corporate behaviors
Know how to maintain corporate behaviors
Free
Team Building Through Chemistry Workshop
What you'll learn
Understand the team development model
Identify team chemistry
Create vision and goals
Appreciate diversity
Manage conflict
Free
Performance Management Workshop
What you'll learn
Define performance management.
Understand how performance management works, and the tools to make it work.
Learn the three phases of project management and how to assess it.
Discuss effective goal-setting.
Learn how to give feedback on performance management.
Identify Kolb’s Learning Cycle.
Recognize the importance of motivation.
Develop a performance journal and performance plan.
Free
Middle Manager Workshop
What you'll learn
Define management.
Understand ethics in the workplace.
Manage information and make decisions.
Be familiar with the control process.
Use organizational strategies to facilitate change.
Create structures and processes to manage teams.
Manage as a leader.
Free
Manager Management Workshop
What you'll learn
Welcome and orientate new managers
Learn ways to successfully coach and mentor
Learn ways to measure and evaluate performance
Learn how to handle complications
Communicate between employees and their managers
Free
Knowledge Management Workshop
What you'll learn
Understand the basic concept of knowledge management (KM)
Identify the do’s and don’ts of KM
Identify the KM live cycle
Identify the new KM paradigm
Identify the KM models
Understand how to build a KM rational for your company
Understand how to customize KM definitions
Identify the steps to implementing KM in your organization
Identify tips for success
Understand the advanced topics in KM
Free
Conducting Annual Employee Reviews Workshop
What you'll learn
Understand the process of conducting an annual review.
Determine the categories for an annual review.
Know the mistakes managers make during an annual review.
Understand the concept of pay for performance.
Know how to tie employee compensation to firm-wide returns.
Know the value of employee communication.
Gauge employees’ happiness.
Free
Contact Center Training Workshop
What you'll learn
How to get management involved in training.
Why peer training works.
Manners are important.
How to build rapport with the callers.
How to deal with difficult customers.
Free
Life Coaching Essentials Workshop
What you'll learn
Determine the purpose of life coaching
Define benefits of life coaching
Know the tools and techniques for life coaching
Outline a life coaching session
Know the different areas of life coaching
Free
Employee Termination Processes Workshop
What you'll learn
Create employee performance plans
Identify employees who should be terminated
Establish effective termination meetings
Know the “Do’s” and “Don’ts” of firing an employee
Be able to conduct exit interviews
Free
Employee Recruitment Workshop
What you'll learn
Define recruitment.
Understand the selection process.
Recognize the GROW model and how to set goals.
Prepare for the interview and question process.
Identify and avoid bias when making offers.
Free
Crisis Management
What you'll learn
Identify potential risks
Understand the myths behind workplace violence
Define escalation and identify examples
Identify concerning behaviors
Know what a trigger is and how it may escalate
Understand the proper response to an event
