Free
Civility In The Workplace Workshop
What you'll learn
Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
Understand the costs of incivility, as well as the rewards of civility, within the workplace.
Learn practical ways of practicing workplace etiquette.
Learn the basic styles of conflict resolution.
Learn skills in diagnosing the causes of uncivil behavior.
Understand the role of forgiveness and conflict resolution.
Understand the different elements of effective communication.
Learn facilitative communication skills, such as listening and appreciative inquiry.
Learn specific interventions that can be utilized when there’s conflict within the workplace.
Learn a recommended procedure for systematizing civil behavior within the workplace.
Free
Change Management Workshop
What you'll learn
List the steps necessary for preparing a change strategy and building support for the change
Describe the WIFM – the individual motivators for change
Use needed components to develop a change management and communications plans, and to list implementation strategies
Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
Use strategies for aligning people with a change, appealing to emotions and facts
Describe the importance of resiliency and flexibility in the context of change.
Free
Business Ethics Skills Workshop
What you'll learn
Define and understand ethics.
Understand the benefits of ethics.
Create strategies to implement ethics at work.
Recognize social and business responsibility.
Identify ethical and unethical behavior.
Learn how to make ethical decisions and lead with integrity.
Free
Workplace Bullying
What you'll learn
Define Workplace Bullying and why it is essential that it is prevented in the workplace.
Identify the benefits for self and the company, in pursuing an objective of eliminating workplace bullying completely.
Successfully raise awareness of what workplace bullying is, and how to recognize and prevent it from happening.
Identify different types of workplace bullying, and how they negatively affect the workplace overall.
Discuss Human Resources and its best practices to dealing with issues associated with workplace bullying.
Define the steps to handling complaints associated with workplace bullying.
Describe the benefits of recognizing and eliminating Workplace Bullying, and the negative effects of ignoring it when it's happening.
Free
Safety In The Workplace Workshop
What you'll learn
Define workplace safety.
Understand legal responsibilities associated with a safe work environment.
Create a safety plan and identify hazards.
Recognize the role of management.
Develop training procedures.
Learn how to implement a safety plan.
Free
Risk Assessment and Management Workshop
What you'll learn
Identify hazards and risks
Update control measures
Grasp the fundamentals of accident reports
Identify risk management techniques
Outline a disaster recovery plan
Communicate to the organization
Free
Office Health and Safety Workshop
What you'll learn
Identify common illnesses
Understand how they spread
Recognize symptoms
Apply treatment and prevention techniques
Establish an Emergency Response Plan
Free
Networking (Outside the Company) Workshop
What you'll learn
Identify and avoid obstacles
Implement networking principles
Use online tools
Prioritize contacts
Manage networks effectively
Free
Cyber Security Workshop
What you'll learn
Understand different types of malware and security breaches
Know the types of cyberattacks to look out for
Develop effective prevention methods
Free
Trust Building and Resilience Development
What you'll learn
Gain the trust of employees by empowering them.
Promote transparent communication.
Keep the promises you make.
Identify different personality types and how to work with them.
Respect all those you work with.
Keep stress at bay.
Overcome adversities.
Accept and manage change.
Stay motivated.
Free
Developing New Managers
What you'll learn
Discuss strategies for developing new managers
Understand the importance of defining a clear management track
Determine core roles and competencies for managers
Understand the importance of continuous development for managers
Apply the principles of manager development to your own organization
Free
Sales Fundamentals Workshop
What you'll learn
Understand the language of sales
Prepare for a sales opportunity
Begin the discussion on the right foot
Make an effective pitch
Handle objections
Seal the deal
Follow up on sales
Set sales goals
Manage sales data
Use a prospect board
Free
Prospecting and Lead Generation Workshop
What you'll learn
Identify prospects
Implement both traditional and new marketing methods
Use the pipeline effectively
Educate customers
Track activity and make adjustments as needed
Free
Overcoming Sales Objections Workshop
What you'll learn
Understand the factors that contribute to customer objections.
Define different objections.
Recognize different strategies to overcome objections.
Identify the real objections.
Find points of interest.
Learn how to deflate objections and close the sale.
Free
Marketing Basics Workshop
What you'll learn
Define your market.
Know the different types of marketing and ways to use them.
Learn effective ways of communicating with the customer.
Know how to set marketing goals and strategies.
Recognize common marketing mistakes and know how to avoid them.
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