Free
Business Etiquette Workshop
What you'll learn
Define etiquette and provide an example of how etiquette can be of value to a company or organization.
Understand the guidelines on how to make effective introductions.
Identify the 3 C’s of a good impression.
Understand how to use a business card effectively.
Identify and practice at least one way to remember names.
Identify the 3 steps in giving a handshake.
Enumerate the four levels of conversation and provide an example for each.
Understand place settings, napkin etiquette and basic table manners.
Understand the meaning of colors in dressing for success.
Differentiate among the dressy casual, semi-formal, formal and black tie dress code
Free
Appreciative Inquiry Workshop
What you'll learn
Know the meaning of appreciative inquiry
Think in positive terms and avoid thinking negatively
Encourage others to think positively
Recognize positive attributes in people
Create positive imagery
Manage and guide employees in a positive environment
Free
Team Building For Managers
What you'll learn
Discuss the benefits of team work
Understand the importance of intentionally fostering teamwork
Determine strategies your organization can take to build teams
Understand the benefits of games and social activities in building a team
Apply the principles of team building to your own organization
Free
Responsibility in the Workplace
What you'll learn
Define accountability and examine the accountability ladder.
Identify qualities of accountable employees.
Successfully identify one’s own accountability level.
Identify examples of responsibility in the workplace.
Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
Identify different accountability tools for businesses in the forms of software.
Identify the steps for handling an unconscious bias-based complaint at work.
Free
The Power of Networking (Within the Company)
What you'll learn
Define networking
Understand networking principles
Use networking tools
Avoid common mistakes
Understand how to build relationships
Manage time successfully
Free
Handling a Challenging Customer
What you'll learn
Cultivate a positive attitude
Manage internal and external stress
Develop abilities to listen actively and empathize
Build a rapport with customers in person and over the phone
Understand the diverse challenges posed by customers
Develop strategies to adapt to challenging circumstances
Free
Delivering Constructive Criticism Workshop
What you'll learn
Understand when feedback should take place
Learn how to prepare and plan to deliver constructive criticism
Determine the appropriate atmosphere in which it should take place
Identify the proper steps to be taken during the session
Know how emotions and certain actions can negatively impact the effects of the session
Recognize the importance of setting goals and the method used to set them
Uncover the best techniques for following up with the employee after the session
Free
Virtual Team Building and Management Workshop
What you'll learn
Know the keys to establishing a virtual team
Learn how to hold effective meetings and group sessions
Learn effective ways to communicate with team members
Use tools to build trust and confidence among employees
Know how to handle poor performing employees
Know how to manage a virtual team during any project
Free
Supervising Others Workshop
What you'll learn
Define requirements for particular tasks
Set expectations for your staff
Set SMART goals for yourself
Help your staff set SMART goals
Assign work and delegate appropriately
Provide effective, appropriate feedback to your staff
Manage your time more efficiently
Help your team resolve conflicts
Understand how to manage effectively in particular situations
Understand what a new supervisor needs to do to get started on the right path
Free
Self-Leadership Workshop
What you'll learn
Understand what self-leadership is
Motivate yourself
Set goals
Reward yourself when positive things happen
Think positively
Free
Office Politics for Managers Workshop
What you'll learn
Understand the purpose and benefits of office politics.
Set boundaries and ground rules for new employees.
Learn to interact and influence among colleagues.
Learn how to manage various personality types in the office.
Determine how to gain support and effectively network.
Recognize how you are a part of a group and how you function.
Free
Lean Six Sigma Course
What you'll learn
Define Lean, Six Sigma, and Lean Six Sigma
Identify the principles of Lean Six Sigma
Determine the phases of Six Sigma, using the DMAIC and DMADV frameworks
Recognize the principles of Lean Manufacturing
Successfully implement Lean Process and Six Sigma into business practices
Explore tools and techniques to drive change
Identify the business advantages of Lean Six Sigma
Free
Lean Process And Six Sigma Workshop
What you'll learn
Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
Describe the key dimensions of quality – product features and freedom from deficiencies
Develop attributes and value according to the Kano Model
Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
Describe what is required to regulate a process
Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
Using basic techniques such as DMAIC and how to identify Six Sigma Projects
Use specific criteria to evaluate a project
Discover root causes of a problem
Free
Leadership & Influence Workshop
What you'll learn
Define “leadership”
Explain the Great Man Theory
Explain the Trait Theory
Understand Transformational Leadership
Understand the people you lead and how to adapt your leadership styles
Explain leading by Directing
Explain leading by Participating
Explain leading by Delegating
Kouzes and Posner
Conduct a personal inventory
Create an action plan
Establish personal goals
Free
Facilitation Skills Workshop
What you'll learn
Define facilitation and identify its purpose and benefits.
Clarify the role and focus of a facilitator.
Differentiate between process and content in the context of a group discussion.
Provide tips in choosing and preparing for facilitation.
Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
Define what interventions are, when they are appropriate and how to implement them.
