The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.<\/p>\n
1. Defining Effective communication:<\/p>\n
– Communication: definition and characteristics<\/p>\n
– Myths about communication<\/p>\n
– Communication functions<\/p>\n
– The four laws of communication<\/p>\n
– Evolution of communication<\/p>\n
– Communicating for results<\/p>\n
– Understanding elements of communication<\/p>\n
– The element of noise<\/p>\n
– Mehrabian’s 55-38-7 rule<\/p>\n
– Overcoming communication anxiety and other obstacles<\/p>\n
– Communication etiquette<\/p>\n
2. The art of listening:<\/p>\n
– Common listening issues<\/p>\n
– Guidelines for effective listening<\/p>\n
– Effective listening and paraphrasing techniques<\/p>\n
– Understanding different listening styles: active versus passive styles<\/p>\n
– Improving the information recall rate<\/p>\n
– Assessing personal listening profiles.<\/p>\n
3. Internal Listening Filters:<\/p>\n
– Understanding the filter system<\/p>\n
– Sensory input channels<\/p>\n
– Internal filter systems: the 6 layers<\/p>\n
– The 6 listening meta programs<\/p>\n
– Overcoming the 6 filters when communicating<\/p>\n
– Avoiding the loss of information.<\/p>\n
4. Mastering body language:<\/p>\n
– The art of body language.<\/p>\n
– Components of non verbal communication<\/p>\n
– The power of appearance<\/p>\n
– Communicating through colors<\/p>\n
– Evaluating your body language skills<\/p>\n
– Eliciting thinking patterns through eye movement<\/p>\n
– Building rapport using body language<\/p>\n
5. Advanced assertiveness skills:<\/p>\n
– Understanding assertiveness: definition and values<\/p>\n
– Components of passive, assertive and aggressive styles<\/p>\n
– Assertiveness rights and responsibilities<\/p>\n
– Activities for practicing assertive behavior<\/p>\n
– Managing criticism assertively<\/p>\n
6. The power of influence and persuasion:<\/p>\n
– Definition and characteristics of influence<\/p>\n
– The 6 principles of persuasion: how to apply them<\/p>\n
– Bases and sources of power<\/p>\n
– Dealing with difficult people using persuasion.<\/p>","protected":false},"excerpt":{"rendered":"
The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success. <\/p>","protected":false},"author":1,"featured_media":5623,"template":"","course-language":[],"course-category":[100,108,102],"course-tag":[],"class_list":["post-5612","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-administration-management","course-category-human-resources","course-category-management-leadership"],"yoast_head":"\n