About This Course
Benjamin Franklin once said, ‘In this world nothing can be said to be certain, except death and taxes.’ We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one’s life. Without control you are putting limits on what you can accomplish in your personal and professional life.
Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.
Learning Objectives
Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
Know common anger myths and their factual refutations.
Know the helpful and unhelpful ways of dealing with anger.
Understand the difference between objective and subjective language.
Know tips in identifying the problem.
Express a feeling or position using I-messages.
Negotiation and solution-building.
Reflect on one’s hot buttons and personal anger dynamics.
Learn and practice de-escalation techniques.
Target Audience
- Managers and Supervisors
Curriculum
16h
Understanding Anger
The Styles of Anger
Gaining Control
Separate the People from the Problem
Working on the Problem
Solving the Problem
A Personal Plan
Communicating Your Anger
Dealing with Angry People
Pulling It All Together
Free
